You can’t always do all the work of shrinkage prevention by yourself. But if you’ve got an updated security system and your staff on your side, it’s going to be very difficult for shoplifters and dishonest employees to steal from you.
Here are a few easy ways to enlist your workers in the fight against theft:
- Reward employees who take a stand against theft. Whether it’s whistleblowing or catching a sticky-handed customer in the act, make it your policy to give back to the people who protect your company. Be clear ahead of time about the specific rewards you offer for their assistance, and let them know that you’re counting on them to help make the company successful, for everyone’s good.
- Train employees on loss prevention issues. They need to be able to spot suspicious behavior a mile away. They also need to know exactly what to do (and what NOT to do) if they notice a shoplifter, or a co-worker carting items out the back door. An over-eager cashier can quickly endanger himself if he confronts a criminal the wrong way. And the situation can devolve into libel, false arrest, and other liability issues, without the proper procedures. Bring in a loss-prevention consultant, if you need a little help with training.
- Treat your staff like valued team members. Employees who are paid fairly, appreciated, and included are much more likely to be on your side. Take the time to thank people often and sincerely. Anticipate needs and celebrate milestones. Find ways to have fun and eat together. The more you treat people like family, they more they want to succeed together.Loss prevention is a big task, but with a lock-tight security system and a great team standing by your side, you’ve got it made.